Refund policy
Introduction
At Perzyme, we are dedicated to delivering exceptional customer service and support. Our policies are designed to ensure a transparent and fair experience for every transaction, allowing you to enjoy our products with confidence.
Cancellation Policy
Orders can be cancelled before they are shipped; however, certain fees may apply. Please note that once an order has been processed or shipped, it cannot be cancelled.
Returns and Refunds
- Standard Returns: Products can be returned within 30 days of delivery, If not completely satisfied a shipping label will be provided for Returns.
Shipping Information
- Delivery Estimates: Estimated shipping times are provided on the product pages. Please note that these are subject to change due to factors like supply chain issues or unexpected delays, which are beyond our control.
- Damages: Upon delivery, please inspect your order for any damages and report them within 24 hours to support@perzyme.com with photos and a description of the damage.
Important Additional Information
- Fees: If you cancel an order before it has been shipped, a 1.7% transaction fee and cancellation fee may apply.
- Chargebacks: Filing a fraudulent chargeback is considered theft and may result in legal action.
Contact Us
If you need assistance, please email us at support@perzyme.com or call us at +44 (0)20 4520 7588. We are committed to resolving any issues and ensuring your satisfaction with our products.
By purchasing from Perzyme, you acknowledge and agree to these terms.